Shipping and Returns

Domestic Shipping Policy

All orders are processed within 1-2 business days.   House Counsel does not ship on weekends or holidays.  Please be advised that we will contact you by phone or email regarding extended delays.

Shipping Rates + Delivery Estimates

Shipping charges will be calculated and displayed at checkout.

Shipment Method + Estimated Delivery Time

UPS Ground - 4-6 business days.  House Counsel does not ship to a P.O. Box.

Shipment confirmation + Order Tracking

Once your order ships, you will receive the tracking number via email.  The tracking number will be active within 24 hours.

Customs, Duties and Taxes

House Counsel is not responsible for taxes applied after the order has been placed. All

fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Freight Damage

Please inspect your product at time of delivery and report any defect or damage within a 24-hour period and we will do our best to ship out a replacement within 2-3 business days. 

Pictures of the damaged packaging must be provided so we could file a claim with the carrier. 

Please email pictures to:  mark@housecounsel.com

International Shipping Policy

We currently do not ship outside the U.S.

General Return Policy

If you decide to return product for reasons outside of damage, please initiate the return by contacting House Counsel.

To be eligible for a return, please make sure that:

  • Non-Furniture Product
  • The product was purchased in the last 15 days.
  • The product is in its original packaging.
  • The product isn't used or damaged.
  • You have the receipt or proof of purchase.
  • You obtained a Return Authorization Number (RAN) from House Counsel.

Products that do not meet these criteria will not be considered for return.

To obtain a Return Authorization Number (RAN), please contact us at:

  • Email:  mark@housecounsel.com

General Return Terms

  • Original shipping and/or handling charges are non-refundable unless the product is received damaged or is incorrect.
  • Product received at House Counsel with “postage due” will be returned to sender.

Return Address

House Counsel

2979 E. Chestnut Expressway

Suite B

Springfield, MO  65802-6323

Shipping Charges

Shipping charges incurred in connection with the return of a product are non-refundable.

The customer is responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from House Counsel.

Final Sale + Vintage Items

Unfortunately, sale, handmade and/or vintage items cannot be returned or exchanged.

 

 

Contact us

If you have any questions, please contact us at:

Email:    mark@housecounsel.com